TorcInfo BPO is an end-to-end outsourcing services provider. We address your business challenges through our integrated IT and business process outsourcing solutions. We unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes.

TorcInfo BPO is a global company with 12 delivery centers across the Asia Pacific, Latin America, Europe and India. Our business solutions and leadership have been recognized by several global forums. We are an equal-opportunity employer and continue to be regarded for our global people excellence practices.

Customer Service Outsourcing

TorcInfo BPO's Customer Service Outsourcing practice delivers world-class services with its domain expertise coupled with physical infrastructure, global technology and training methodologies. We provide services across industries like Banking and Financial Services, Insurance, Telecom, Technology Products and Services and Manufacturing.

Our Customer Service Outsourcing practice is witnessing an exponential growth rate of about 70%. We offer end-to-end customer service to our clients enhancing their customer interaction with improved loyalty. Our expertise addresses customer queries across Voice and Non-Voice channels.

Business Transformation through TorcInfo' Customer Service practice

TorcInfo’ Customer Service (CS) solutions deliver superior customer service experience through multiple communication channels such as phone, chat or e-mail. Our solutions achieve expertise and manage resources efficiently through:

	State-of-the-art, scalable and operational technology platforms		Integrated performance monitoring and reporting tools
	Robust and proven workforce management systems		Industry-recognized domain training and certification programs
	Call recording and continuous improvement through quality monitoring		Language and Communication e-learning training tools